Mortgage Lead Generation

 

Mortgage Leads Generation

 

MarkWorld offers Mortgage Leads Generation solutions using various options below:


               3.  Internet Leads generation

 

Our state-of-art outbound call center manned by experienced mortgage telemarketers has got all the necessary systems and processes in place to generate exclusive mortgage leads and live transfers mortgage leads. 

 

Process Flow for Telemarketing Mortgage Leads generation:

 

  • Our outbound call center calls the potential borrowers to ascertain whether the customer is interested in going for mortgage refinance
  • Once the borrower confirms for the refinance, the telemarketer captures all the necessary information required so as to ascertain the eligibility of the customer
  • The information captured is matched to the criteria filters of the client and then the leads are sent real-time to the clients.

 

Process Flow for the Live Transfer mortgage leads:

 

  • Our outbound call center calls the potential borrowers to ascertain whether the customer is interested in going for mortgage refinance
  • Once the borrower confirms for the refinance, the telemarketer captures all the necessary information required so as to ascertain the eligibility of the customer
  • The information captured is matched to the criteria filters of the client and then customer is asked for getting the call transferred so as to speak directly to the loan officer.
  • On confirmation from the prospect customer, the call is transferred to the Loan Officer.
  • Once the call is transferred, the prospect customer, the loan officer and the telemarketer enter in to a three-way conferencing.

 

Process Flow for Internet Leads generation:

 

  • The prospect fills the online form on the internet.  The lead is passed to the MarkWorld data center.
  • The leads are sorted as per the criteria filters of the clients and sent real-time to the respective clients.

 

 

Non-Voice Call Center Services

 

MarkWorld services is a combination of People, Process and Technology.  We have a world-class processes and systems in place to provide the best-in-class Non-Voice Call Center Services:

 

  1. Email Support
  2. Chat Support
  3. Technical Support
  4. Data Processing

 

Industry domains across which we are offering non-voice call center services:

 

  • Financial Services
  • Insurance
  • Retail
  • Travel
  • Communications
  • Technology

 

MarkWorld services differentiators:

 

  • Best-in-trade project transition management
  • Project implementation with the best industry practices
  • Strategic Business Units (SBUs) to manage different domains
  • Talent and knowledge management
  • Industry-best talent acquisition
  • Smooth project ramp-ups
  • Total quality management
  • Continuous process offering

 

 

Leads Return Policy

 

Requests for the mortgage leads credits for invalid leads must be submitted no more than 2 working days of receipt of the invalid lead.

ACCEPTABLE REASONS FOR CREDITS:


1) Wrong Criteria filter: The submitted leads are not as per the criteria filters agreed before the start of the campaign.
2) Wrong customer details - The customer details information sent across are wrong or fudged.

3) Bad Phone Numbers: The lead sent to you contains an invalid or incomplete telephone number.

4) Rate quoted, free give away: This is completely against our customer solicitation policy. 

5) Bogus Lead – Any bogus/Fake lead found to be generated and shipped to you will be immediately returned back.  No questions asked.
* All requests for the credit will be reviewed by our Quality Staff.  The requested credits are verified by speaking to the prospect.  The quality department will do due diligence by hearing the vox files of the conversation prospect had with the telemarketer.  

UNACCEPTABLE REASONS FOR CREDIT:


1. Prospect goes shopping for the mortgage refinance with other lenders. Customers do their due diligence and may shop before they go for a particular deal.
2. Prospect was initially interested but later changed mind regarding the deal.  Nobody has control in case the customer looses interest in going for mortgage deal.
3. Any bad lead needs to be returned within 2 working days.  Any lead which is asked to be credited after 2 working days will not be accepted.
4. Any criteria fulfilling live transfer hitting the answering machine of the Loan Officer during the client specified transfer hours will not be credited back.


* NO OTHER REASONS FOR RETURN FOR CREDIT WILL BE ACCEPTED

 

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